Cyber Monday

Welcome to our eLearning module on Cyber Monday, designed specifically for customer care specialists and virtual assistants working from home. As one of the busiest online shopping days of the year, Cyber Monday presents unique challenges and opportunities for those in customer support roles. This training will equip you with the knowledge and tools to handle increased customer inquiries, manage high volumes of support requests efficiently, and deliver exceptional service. We’ll cover essential preparation strategies, effective communication techniques, and tips for maintaining a positive customer experience throughout this high-traffic event.