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Customer Lifecycle

Customer Lifecycle

Every customer goes on a journey, from the moment they discover your brand to the day they recommend it to others. In remote support roles, you may not always see the entire path, but your work shapes how customers feel, what they do and whether they stay. This course will guide you through each stage of the customer lifecycle and show how virtual assistants and care specialists can provide meaningful support, build trust and create memorable experiences. Whether you are answering questions, updating resources or simply following up with care, you play a vital role in helping customers succeed. Let’s dive in.
Responsible Training and Development
Last Update 06/26/2025
Completion Time 3 hours 25 minutes
Members 4
    • Customer Lifecycle
      200 xp
    • Training Feedback Form